Terms and Conditions

Welcome to UES Overland (the ‘Site’). Here are some details about how we work.

Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your continued use of our Site constitutes your agreement to follow and be bound by these terms.

1. Currency and Pricing

All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price; if not, the tax will be shown on the checkout page before purchase.

2. Shipping and Delivery

UES Overland delivers to most addresses around Australia. Shipping rates and delivery times are calculated at checkout, and vary based on location and shipping method. For bulky or heavy items, hand unloading may not be available (or advisable) and an additional shipping fee may apply.

While the vast majority of our orders arrive on time, once in a while an order may be delayed for reasons outside our control. If you have any questions, don’t hesitate to contact our support team at info@ues-overland.com

3. Customer Service

UES Overland is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1–3 business days. If you have any questions or concerns about a product or your order email our support team at info@ues-overland.com

4. Return Policy and Warranty

UES Overland assists with easy returns to make sure you’re happy with your purchase.

Our products all have a warranty in line with consumer law legislation. This warranty is in addition to all other rights and remedies you have under the Australian Competition and Consumer Act 2010 (Cth) and any other laws in relation to the products.

UES Overland doesn’t offer refunds for change of mind, although we may exchange a purchase if it’s in ‘as brand new’ condition. Make sure you keep all packaging in mint condition and contact our team within 7 days.  If an item you’ve purchased is faulty or damaged, again, please get in touch with our team no later than 7 days from purchase to work out an exchange or refund. Items purchased on sale are final and non-refundable unless faulty at the time of receipt.

Just bear in mind that you may be up for shipping or PayPal charges in any of the above instances. Sorry to be the bearer of bad news,  just want to be honest with you.

5. Copyright

The contents of our website, and the site as a whole, are intended solely for personal, non commercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on ues-overland.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.

6. Security

When purchasing from UES Overland your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our support team at info@ues-overland.com

7. Promotions – General Terms and Conditions

a. UES Overland may offer promotions from time to time in its sole discretion.

b. The terms and conditions of each promotion will be clearly set out in the relevant offer.

c. UES Overland reserves all rights to vary, end or withdraw a promotion at any time, subject to applicable consumer laws.

d. Where a promotion is time limited, the time requirements will be strictly applied; no rainchecks or exceptions.

e. Unless otherwise provided by the terms of the specific promotion, the promotion will apply to all products that are in stock on ues-overland.com at the time of purchase.

f. Only one promotion or discount can be used at a time.

g. Promotions are void where prohibited by law.

h. All products purchased during a promotion are sold subject to UES Overland’s standard warranty. Our usual refund, exchange and shipping provisions will apply.

8. Privacy Policy

UES Overland takes privacy seriously – we are committed to keeping your personal information private. All personal data we collect is kept strictly secured, and is only used for the purposes described in this privacy policy.